Well I got my response back yesterday and they gave David and I each a $150 travel voucher. Doesn't fix the problems, but helps, I guess. So they expire in a year and I'm thinking we won't ever have the chance to use them until David suggests refunding our train tickets for Chicago and buying airfare instead. So we look it up and the flights are only $153 a person, so really all we would have to pay for is about $50 in taxes and fees. Much cheaper than the train, plus it's faster. So we refund our tickets at no fee or anything. Then we start the process of buying our airfare.
I go through the prompts and pick out my airfare and enter all the traveler info and then get to the last screen where you pay expecting there to be a place for me to enter my promo code, but there was NOTHING!! So I try again and still nothing. Then I notice that there is a way to put my code in at the first screen so I do that and go all the way through again and it wasn't showing up at the end still. So I call.
I explain my situation to the lady who answers and tells me that there is a place to enter. So we walk through every screen together, each screen she promises that this is the screen to enter it and it turns out it's the next. I notice as I'm picking out the airfare, that the prices don't seem right but I just pick them and go with it and figure I can go back and get the right one once I know what I do. So we get to the end and for some reason, it shows up and lets me enter the code this time. So I enter it but it only shows up that $116 is valid for the credit and it won't let me enter David's at all. So then she says just hit the cash payment button to get a confirmation number and she will fix it on her end. BUT there is no cash button, just a button for credit card.
At this point, she starts getting extremeley rude and obnoxious. She is asking me to check the whole screen and make sure I scroll over. Now I realize that some people may be computer illerate but I am not. I looked all over, David looked all over, there was no cash button!!! So now, she says she'll just do the whole thing on her end. She picks the flights we want and says that the total will be $390...uh, no it should have been only $350. She says that her system has different prices, so I ask her to take off the difference since it's their computer having the issues. She says she can't.
Then the call goes bad. She says she wants to let me go so that we can figure out what we want to do and then we should call back. So I ask her if she is trying to ditch us. She starts getting all defensive and saying that we need to make up our minds and it's not her fault that we can't work a computer. She also said that it sounded like we were very frustrated using the computer for so long (it was like 2 hours at this point) and that we probably "missed" it. Did she just accuse me of being an idiot???
I was done with her. So I asked for her supervisor and she said she didn't have one. WHAT??? What customer service person doesn't have a manager? She said that I would have to call the corporate number tomorrow during normal business hours. I said that I would be doing that for sure. I asked for her name and id # and she kept saying she couldn't tell me that information. Finally, I got her name but she never would give me her id # or anything. I told her that there was no reason for her to be rude and her response was "Excuse me, who is being rude here?" I couldn't believe it. I have NEVER had a customer service person be so rude to me before.
At that point, I was so upset from this lady that I had to stop thinking about all this and David took over. He called someone and they said they couldn't do anything and they would have to transfer him. When they did that, it went to a busy signal!
So he tried one more time. This time, he got a very nice lady. He explained the situation and then he just so happened to find a reservation number from one of the first times we went through with the lower prices. She was able to use that and book our seats with the lower price. She then took that and applied our credits and now we only owed $50. Not only that, but she was able to explain that the problem was that the flights we were trying to book were actually United flights and that's why their website wasn't working right. So right there, she admitted that it was their website. David explained just how bad that other lady was and she apologized several times. Thank God!!!
So now our flights are booked and everything is fine, until we get to the airport. I REALLY hope I don't have to write another post about how bad our flights are. I am seriously considering calling someone today to complain about that lady, though. Not sure how serious they take the complaints, but something should be done about her.
P.S. Noah is doing better and back at daycare today.
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